Thoughtful Renovation, Beautifully Designed Around You

1. Information We Collect

We collect personal details you provide when engaging our home renovation and design services, including your full name, contact information, project preferences, design briefs, material selections, and any site-specific documentation required to plan, design, and execute your renovation project to the highest professional standard.

2. How We Use Your Information

Collected information is used solely to design, plan, and deliver renovation projects, prepare custom design proposals, source materials, manage contractors, and communicate project updates throughout the entire build lifecycle. We may also use aggregated, anonymized data to improve our service offerings and client experience.

3. Project Site Privacy

Photographs, measurements, and structural assessments of your property are kept strictly confidential and used only for the purpose of delivering your renovation. Site documentation is never shared externally, published, or used in any marketing capacity without your explicit written consent obtained prior to any usage.

4. Design & Creative Work Confidentiality

All custom design drawings, mood boards, 3D renderings, finish schedules, and creative concepts developed for your project remain the intellectual property of Balanced Home Living and are treated as confidential client work until project handover and final payment. Unauthorized reproduction of these materials by third parties is strictly prohibited.

5. Contractor & Subcontractor Data Sharing

Only the minimum information required — such as site access details, scope of work, and relevant drawings — is shared with vetted subcontractors, tradespeople, and specialists involved in executing your renovation. All subcontractors operate under signed confidentiality agreements and are prohibited from using your data for any unrelated purpose whatsoever.

6. Photographic Documentation & Marketing Use

Before-and-after project photography may be used in our portfolio, social media, and marketing materials only after receiving your explicit written approval. You may decline usage at any time without affecting your project in any way. We will always respect your right to privacy regarding your personal living spaces and personal identifiers.

7. Material Supplier & Vendor Data

Order details for materials, fixtures, and furnishings are shared with trusted suppliers solely to fulfill your project requirements. Suppliers are contractually bound to protect this information and prohibited from using it for unrelated marketing, contact, or solicitation. Pricing and discount structures negotiated on your behalf remain confidential.

8. Financial & Payment Information

Payment processing is handled through secure, encrypted third-party payment gateways that comply with industry security standards. We do not store full card numbers, CVV codes, or banking credentials on our servers. Invoices, transaction records, and tax documentation are retained per standard accounting practice and applicable tax regulations for the legally required period.

9. Permits & Regulatory Compliance Data

Property records, permit applications, inspection reports, and compliance documentation required for renovation work are submitted only to relevant municipal authorities and retained as part of your permanent project file for warranty, insurance, and legal purposes. This documentation may be required for future property transactions or renovation work.

10. Cookies & Website Analytics

Our website uses cookies to understand visitor preferences, improve browsing experience, remember form inputs, and analyze which design content resonates with our audience. You can disable cookies in your browser settings without losing access to core site features. We never use cookies to collect sensitive personal or financial information.

11. Data Security & Storage

All client files — including design plans, contracts, financial records, and project correspondence — are stored on encrypted, access-controlled servers with multi-layer authentication. Digital backups are maintained securely with automatic versioning, and physical documents are kept in restricted-access archives with limited personnel authorization.

12. Your Privacy Rights & Choices

You may request access to, correction of, or deletion of your personal information at any time. To exercise these rights regarding your renovation project records, simply notify our studio team in writing and we will process your request promptly within thirty days, in accordance with applicable data protection regulations.

1. Acceptance of Terms

By engaging Balanced Home Living for any renovation, design, or installation service, you acknowledge that you have read, understood, and accepted these terms in full. These terms apply to all projects from initial consultation through final handover and post-completion warranty period. Any deviation must be agreed upon in writing by both parties.

2. Scope of Renovation Services

Our services include full home renovations, interior and exterior design, kitchen and bathroom remodeling, roofing, gutter installation, flooring, door and window installation, home security systems, fire safety items, lawn installations, solar panel setup, home warranty and insurance advisory, real estate consulting, and home mortgage partnerships. Each project's exact scope is defined in a separate written agreement.

3. Project Estimates & Quotations

All estimates provided are preliminary and based on the information available at the initial consultation. Final quotations are issued only after detailed site assessment, material selection, design finalization, and structural inspection. Quotes remain valid for thirty calendar days from the date of issue, after which they may be subject to revision based on material and labor cost fluctuations.

4. Design Approvals & Revisions

Each design phase — concept, schematic development, and detailed drawing — requires your written approval before proceeding to the next stage. Revisions beyond the agreed number of iterations specified in your contract may incur additional design fees, which will always be communicated and approved by you in advance before any additional work commences.

5. Material Selection & Procurement

You approve all materials, finishes, and fixtures before ordering. If selected items become unavailable due to supply chain issues or discontinuation, we propose alternatives of comparable quality and value for your approval. Custom, imported, or specialty materials may require extended lead times and non-refundable deposits with suppliers, which will be clearly communicated upfront.

6. Construction Timeline & Milestones

Project timelines are outlined in your contract and organized in clearly defined milestones with payment triggers. While we strive to meet every deadline, factors beyond our control — such as supply chain delays, weather conditions, hidden structural issues, or permit processing delays — may affect the schedule and will be communicated promptly with revised timelines provided.

7. Payment Schedule & Terms

Payments are typically structured as an initial deposit upon contract signing, milestone-based installments tied to project phases, and a final payment upon project handover. Late payments may pause work until settled. All fees, applicable taxes, and any surcharges are detailed transparently in your project contract with no hidden costs or surprise charges.

8. Site Access & Preparation

You agree to provide safe, reasonable access to the project site during agreed working hours and to clear the work area of fragile, valuable, or hazardous items before construction begins. We take every precaution, but are not responsible for pre-existing damage, undisclosed hazards, or items left in the work zone discovered during demolition or construction activities.

9. Change Orders & Modifications

Any deviation from the agreed scope — whether additions, removals, design changes, or material substitutions — must be documented through a formal change order signed by both parties before work proceeds. Change orders may adjust both the project cost and timeline accordingly, and all changes will be tracked and summarized in your final project documentation.

10. Warranties & Guarantees

We provide a two-year warranty on workmanship covering installation and labor, and a ten-year warranty on structural elements including load-bearing walls and major structural modifications. Manufacturer warranties apply to installed appliances, fixtures, and materials. Warranty does not cover damage caused by misuse, neglect, unauthorized alterations, or natural disasters.

11. Insurance & Liability

Balanced Home Living carries comprehensive general liability insurance and workers' compensation coverage for all on-site personnel. We are responsible for our team and workmanship on site. Clients are advised to maintain their own homeowner's insurance throughout the renovation period and to notify their insurer of any major work being undertaken on the property.

12. Dispute Resolution & Cancellation

In the rare event of a disagreement, we commit to good-faith negotiation first, followed by formal mediation if unresolved, before any arbitration or legal proceedings. Either party may cancel a project with written notice subject to payment for work completed, materials ordered, and non-refundable deposits paid to suppliers on the client's behalf.